SteelFront Shipping & Return Policy
At SteelFront, we stand behind the quality of our American-made steel products. If you need to return or exchange an item, we make the process transparent and straightforward.
1. 30-Day Return Window
We accept returns for both defective and non-defective items within 30 days of delivery. To be eligible for a return or exchange, products must be unused, uninstalled, unmodified, and in their original condition.
2. How to Initiate a Return
To start a return or exchange, please contact our Kansas customer service team:
- Email: sales@steelfront.com
- Phone: (800) 258-1392 (Monday – Friday, 8:00 AM – 4:00 PM CST)
Please include your Order Number, the item(s) you wish to return, and the reason for the return. Our team will provide return instructions and a Return Authorization.
3. Return Shipping & Fees
- Customer Remorse / Size Exchanges: For non-defective returns (e.g. ordered wrong size or changed project plans), the customer is responsible for the actual return shipping costs back to our Hutchinson, KS plant.
- Defective or Damaged Products: If an item arrives damaged in transit or has a manufacturing defect, SteelFront will provide a prepaid return label and send a replacement or issue a 100% refund at no cost to you.
- Restocking Fees: SteelFront does not charge restocking fees on standard catalog parts in original condition.
4. Return Shipping Address
Please ship authorized returns to:
SteelFront Returns8003 Medora Rd
Hutchinson, KS 67502
5. Refunds
Once your return is received and inspected at our facility, refunds are processed within 3 to 5 business days back to your original method of payment (credit card, debit card, or PayPal).